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 "Warnock Lexus service department is terrible" Jan 26, 2010
Review posted by Edward Sivin from West Orange, NJ
Employee(s) I worked with: Chris Wygand
Would I recommend this dealership? No
Review: Terrible experience with this dealership. I leased a pre-owned SC430 that turned out to be a lemon, with the vehicle requiring approximately a dozen tire and wheel replacements in under 35,000 miles. When I later obtained the prior service history (I know, I should have obtained that before I leased the car), I found out that the prior lessee had the same chronic problems with the wheels and tires. The service department gave me all kinds of runarounds. Got to the point where I couldn't even drive the car more than a few miles without another tire or wheel going bad. Essentially had to abandon the car before the expiration of the lease, and Warnock Lexus refused to compensate me in any manner. When I insisted on keeping the loaner vehicle until Warnock got to the bottom of the problem, the dealership's owner, Bethanie Warnock, threatened to call the police and have the vehicle reported stolen.
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 "good team" Dec 01, 2007
Review posted by Tom Headly from new york, ny
Employee(s) I worked with: miles
Would I recommend this dealership? Yes/No
yes
Review: these guys work well as a team. i had the best experience from buying my 2006 rx 350 until the day i had to put tires and new brakes on. this dealership is amazing and i cant wait until their new building is open.
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